Terms of Service

Last Updated: October 2, 2025

Welcome to Bite My Delights! These Terms of Service govern your use of our website and purchase of our gluten-free cookies. By placing an order, you agree to these terms.

Overview

These Terms of Service outline the agreement between you and Bite My Delights when you purchase our gluten-free cookies through our online store. By using our website and placing an order, you agree to follow these terms, which cover important topics including product safety and allergen information, payment details, shipping responsibilities, and our return policy for perishable goods. Please read these terms carefully before making a purchase. If you have questions or concerns, we encourage you to contact us before completing your order. Your use of our website and services indicates your acceptance of these terms.

Product Information

Bite My Delights specialises in gluten-free cookies. While we take extensive precautions to ensure our products are gluten-free, we cannot guarantee 100% gluten-free status due to potential cross-contamination during ingredient sourcing and transportation.

Allergy Disclaimer

IMPORTANT: Our products may contain or come into contact with common allergens including:

  • Tree nuts

  • Peanuts

  • Dairy

  • Eggs

  • Soy

If you have severe food allergies or celiac disease, please contact us before ordering to discuss your specific concerns. We are not liable for allergic reactions or adverse health effects resulting from consumption of our products. You assume all risk when ordering and consuming our cookies.

Orders and Payment

  • All orders are subject to acceptance and availability

  • Prices are subject to change without notice

  • Payment is required at the time of order

  • We accept major credit cards and other payment methods as displayed on our website

  • You are responsible for providing accurate billing and shipping information

Shipping and Delivery

  • Shipping times are estimates and not guaranteed

  • We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control

  • Risk of loss passes to you upon delivery to the shipping carrier

  • You are responsible for providing a safe delivery location

  • We are not liable for stolen packages after successful delivery confirmation

  • International shipping may be subject to customs fees (your responsibility)

Returns and Refunds

Perishable Product Policy: Due to the perishable nature of our cookies, we cannot accept returns for change of mind.

We will provide refunds or replacements in the following cases:

  • Products arrived damaged or spoiled

  • Incorrect items were shipped

To request a refund or replacement:

  • Contact us within 24 hours of delivery with photos of the issue

  • We will review your claim and respond within 3 business days

  • Approved refunds will be processed within 7-10 business days

  • Refunds are issued to the original payment method

We reserve the right to refuse refunds for claims we determine to be fraudulent or abusive.

Customer Conduct

You agree not to:

  • Use our website for any unlawful purpose

  • Attempt to gain unauthorised access to our systems

  • Submit false or misleading information

  • Abuse our refund or customer service policies

Intellectual Property

All content on our website, including recipes, photos, logos, and text, is owned by Bite My Delights and protected by copyright law. You may not reproduce, distribute, or use our content without written permission.

Limitation of Liability

To the maximum extent permitted by law:

  • Bite My Delights is not liable for any indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount you paid for the specific order in question

  • We make no warranties beyond those required by law

Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to our data practices as described in that policy.

Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the modified terms.

Website Accuracy

While we strive for perfection, occasionally our website may contain typos or inaccuracies related to product descriptions, pricing, promotions, shipping costs, delivery times, or availability. We reserve the right to correct any errors and update information at any time, even after you've placed your order. If we discover a significant error that affects your order, we'll contact you to discuss options.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Bite My Delights is based.

Contact Us

If you have questions about these Terms of Service, please contact us at:

Bite My Delights
Email: bitemydelights@outlook.com
Address: Moonee Ponds, 3039

ABN: 81 066 561 307

By placing an order with Bite My Delights, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.